02
Understand the details
Complex information is translated into clear summaries with progressive disclosure.
Case study / 01
Making care feel easier to navigate
Timeline
January–May 2026
Role
Lead Product Designer
UX Researcher
Team
Your Name
Product & Engineering
Disciplines
Research
Product design
Prototyping
Overview
A clearer path through a complicated system.
Orbit brings appointments, care plans, and support into one calm, understandable experience. The project focused on reducing uncertainty at the moments when people need clarity most.
42%faster task completion
3×clearer next steps
The challenge
Patients were piecing together critical information across too many places.
Interviews showed that the problem was not a lack of information—it was the effort required to understand what mattered now, what came next, and who to ask for help.
How might we
help people understand and act on their care without adding more cognitive load?
The solution
One home for every next step.
The redesigned experience prioritizes timely actions, uses plain language, and keeps the right support within reach.
01
See what needs attention
A personalized home screen turns scattered updates into a short, prioritized plan.
03
Get support in context
Help appears where questions naturally arise, instead of hiding behind another menu.
Process
From ambiguity to a focused experience.
The work moved between research and prototyping rather than treating them as separate phases. Each round narrowed the problem and sharpened the product.
01Listen
User interviews and journey mapping
02Frame
Needs, principles, and opportunity areas
03Make
Concepts and interactive prototypes
04Learn
Usability tests and iteration
Reflection